Case studies / National Citizen Service

Helping the National Citizen Service increase their turn-up rate

We launched Networky in June 2017 in a pilot study working with the National Citizen Service (NCS), a voluntary personal and social development programme for 15-17 year olds. 

Proven to increase attendance

We conducted a randomized controlled trial to test Networky. People were either assigned to a control group, who got business as usual, or to be put into a Networky Buddy Pair. People who were put into pairs exchanged thousands of messages over the few weeks of the pilot, and were 7% more likely to turn up to NCS.


I was a lot calmer about it before I went, and when I did go, I had someone to talk to and I didn’t feel as alone as I thought I would.

– Young person on NCS

I thought it was good how we didn’t have to speak through our phones and it was online. They didn’t get my phone number and it wasn’t a social network but just that, which I liked.

– Young person on NCS

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